Subscriptions

How do subscriptions work?

PLEASE NOTE: as of June 2025, we are temporarily not accepting new product subscriptions. Existing subscriptions are fully supported.

How do I cancel my subscription?

To cancel any future subscription shipments, simply log in to your Enviroscent account and choose the “manage my subscriptions” tab. From there, simply navigate to item(s) you would like to cancel, click the arrow, scroll down, and hit the “cancel” b

Why didn’t my subscription order arrive when I expected it to?

First, log in to your Enviroscent account and chose the “manage my subscription” tab. If you see an order listed that you should have received, please confirm the shipping, billing, and payment information is correct. If the shipping or billing/payme

Will I get an email each time my subscription item(s) ship?

Yes, all subscription deliveries come with a reminder email before your scheduled ship date. You'll also receive a shipping confirmation email once your item(s) are on the way.

Can I put my subscription on hold?

Sure! You can easily change your delivery date on your Enviroscent account. Log in, choose the “manage my subscriptions” tab and click reschedule or skip. If you would like to manage by product, simply click the arrow next to each scent/item. You can

Can I change my subscription scent choice?

Absolutely. Simply log in to your account, choose the “manage my subscriptions” tab, and find the scent/item you would like to change. From there, you can click the arrow next to the item and scroll down to change the scent. All scent changes must be

Can I change my subscription product?

Absolutely. There is no need to remake any subscription order. Simply log in to your account, choose the “manage my subscriptions” tab, and find the scent/item you would like to change. From there, you can click the arrow next to the item and scroll

I've moved – how do I change my subscription delivery address?

You can log in to your Enviroscent account, choose the “manage my subscriptions” link, and click the "addresses and payment" tab to update your information. You can also email our customer support at [email protected] Monday - Thursday, 9am-4

My payment information has changed – how do I update my subscription payment?

You can log in to your Enviroscent account, choose the “manage my subscriptions” link, and click the "addresses and payment" tab to update your information.