Send us an email at customers@enviroscent.com and we will respond within 2 business days. 

PLEASE NOTE: our offices are closed November 27th and 28th in observance of Thanksgiving. Customer support response will be delayed during this time.

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You can log in to your Enviroscent account, choose the &#x201C;manage my subscriptions&#x201D; link, and click the &quot;addresses and payment&quot; tab to update your information. You can also email our customer support at <a href="mailto:customers@enviroscent.com" id="isPasted">customers@enviroscent.com</a> Monday - Thursday, 9am-4pm EST, and Friday, 9am-2pm EST.

You can log in to your Enviroscent account, choose the “manage my subscriptions” link, and click the "addresses and payment" tab to update your information. You can also email our customer support at customers@enviroscent.com Monday - Thursday, 9am-4

I've moved – how do I change my subscription delivery address?

Subscriptions

What is Enviroscent’s refund/exchange or return policy?

Refunds, Exchanges and Returns

When will my order ship?

How can I track the status of an order I just placed?

How can I track my order that's already shipped?

How do I cancel my order?

Why did my order get canceled?

Orders

Holidays 2025 Shipping

Shipping Policy and Options

Does Enviroscent offer free shipping?

Where does Enviroscent ship?

Shipping Policy & Options

How do subscriptions work?

Subscriptions - free shipping

How do I cancel my subscription?

Why didn’t my subscription order arrive when I expected it to?

Will I get an email each time my subscription item(s) ship?

Can I put my subscription on hold?

Can I change my subscription scent choice?

Can I change my subscription product?

My payment information has changed – how do I update my subscription payment?

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What happens when the item I want is out of stock?

What is SmartLabel? Ingredients?

Does Enviroscent offer samples?

Does Enviroscent offer price adjustments?

Product Support

How do I use my coupon code?

Discounts

What if I forgot my Enviroscent account password?

I’m having issues with the site, where can I get help?

How do I opt out of marketing emails?

Technical Assistance

California Right to Know – products available at select retailers.

California Right to Know

I've moved – how do I change my subscription delivery address?Updated a year ago