If you have an Enviroscent account, click here to enter your email address and we'll email you a link to reset your password.

If you have an Enviroscent account, <a href="https://enviroscent-com.myshopify.com/account/login#recover" id="isPasted">click here</a> to enter your email address and we&apos;ll email you a link to reset your password.

What if I forgot my Enviroscent account password?

We're happy to help. Please call our customer support at 1-866-427-7172, Monday – Thursday, 9 am – 4 pm and Friday 9 am - 2 pm EST, or email us at customers@enviroscent.com.

We&apos;re happy to help. Please call our customer support at 1-866-427-7172, Monday &#x2013; Thursday, 9 am &#x2013; 4 pm and Friday 9 am - 2 pm EST, or email us at <a href="mailto:customers@enviroscent.com" id="isPasted">customers@enviroscent.com</a>.&#xA0;

I’m having issues with the site, where can I get help?

Our emails are your one-stop shop for exclusive offers + content you won’t find anywhere else. But if you still want to unsubscribe, you can click here to remove your email from our list. Please allow up to 10 days to be removed from our list.

Our emails are your one-stop shop for exclusive offers + content you won&#x2019;t find anywhere else. But if you still want to unsubscribe, you can <a href="https://manage.kmail-lists.com/subscriptions/unsubscribe?a=VakegL&amp;g=UmYCgZ">click here</a> to remove your email from our list.&#xA0;&#xA0;Please allow up to 10 days to be removed from our list.

How do I opt out of marketing emails?

Send us an email at customers@enviroscent.com and we will respond within 1 business day.

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Technical Assistance

How do subscriptions work?

How do I cancel my subscription?

Why didn’t my subscription order arrive when I expected it to?

Will I get an email each time my subscription item(s) ship?

Can I put my subscription on hold?

Can I change my subscription scent choice?

I've moved – how do I change my subscription delivery address?

My payment information has changed – how do I update my subscription payment?

Subscriptions

What is Enviroscent’s refund/exchange policy?

Returns and Exchanges

When will my order ship?

How can I track the status of an order I just placed?

How can I track my order that's already shipped?

How do I cancel my order?

Why did my order get canceled?

Orders

Safe & Sanitary Shipping

Does Enviroscent offer free shipping?

Where does Enviroscent ship?

What are my shipping options?

Shipping Policy & Options

Product questions or issues?

What happens when the item I want is out of stock?

What is SmartLabel? Ingredients?

Does Enviroscent offer samples?

Does Enviroscent offer price adjustments?

Product Support

What happens when the  candle is out of stock?

Can I add a candle to my subscription?

What is Enviroscent’s refund/exchange policy for the candle?

Limited Edition Candle Help

Does Enviroscent offer a rewards program?

How do I sign up for rewards? Does it cost anything?

How do I earn points?

How do I redeem points?

Can I use my points with other promotional offers?

How can I view my points balance?

Will I lose points if I cancel an order?

Do my points expire?

What if my points are not showing up in my account?

How do I earn points for a product review?

Inscentives Rewards Program

Does Enviroscent work with Affiliates?

I'd love to share Enviroscent with my friends. Do you have a referral program?

Partners/Referral Programs

How do I use my coupon code?

Discounts

California Right to Know – products available at select retailers.

California Right to Know