Send us an email at customers@enviroscent.com and we will respond within 1 business day.

← Return to The Store

enviroscent-com

<p>If you have an Enviroscent account, <a href="https://enviroscent-com.myshopify.com/account/login#recover" id="isPasted">click here</a> to enter your email address and we&apos;ll email you a link to reset your password.</p>

If you have an Enviroscent account, click here to enter your email address and we'll email you a link to reset your password.

What if I forgot my Enviroscent account password?

Technical Assistance

How do subscriptions work?

How do I cancel my subscription?

Why didn’t my subscription order arrive when I expected it to?

Will I get an email each time my subscription item(s) ship?

Can I put my subscription on hold?

Can I change my subscription scent choice?

Can I change my subscription product?

I've moved – how do I change my subscription delivery address?

My payment information has changed – how do I update my subscription payment?

Subscriptions

What is Enviroscent’s refund/exchange policy?

Returns and Exchanges

When will my order ship?

How can I track the status of an order I just placed?

How can I track my order that's already shipped?

How do I cancel my order?

Why did my order get canceled?

Orders

Safe & Sanitary Shipping

Does Enviroscent offer free shipping?

Where does Enviroscent ship?

What are my shipping options?

Shipping Policy & Options

Product questions or issues?

What happens when the item I want is out of stock?

What is SmartLabel? Ingredients?

Does Enviroscent offer samples?

Does Enviroscent offer price adjustments?

Product Support

What happens when the  candle is out of stock?

Can I add a candle to my subscription?

What is Enviroscent’s refund/exchange policy for the candle?

Limited Edition Candle Help

Does Enviroscent offer a rewards program?

How do I sign up for rewards? Does it cost anything?

How do I earn points?

How do I redeem points?

Can I use my points with other promotional offers?

How can I view my points balance?

Will I lose points if I cancel an order?

Do my points expire?

What if my points are not showing up in my account?

How do I earn points for a product review?

Inscentives Rewards Program

Does Enviroscent work with Affiliates?

I'd love to share Enviroscent with my friends. Do you have a referral program?

Partners/Referral Programs

How do I use my coupon code?

Discounts

I’m having issues with the site, where can I get help?

How do I opt out of marketing emails?

California Right to Know – products available at select retailers.

California Right to Know

What if I forgot my Enviroscent account password?Updated 2 years ago