Send us an email at customers@enviroscent.com and we will respond within 1 business day.

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<p>We&apos;re happy to help. Please email our customer support at <a href="mailto:customers@enviroscent.com" id="isPasted">customers@enviroscent.com</a> Saturday - Thursday, 9am-4pm EST, and Friday, 9am-2pm EST or call us at +1 866 427 7172. We&#x2019;ll get back to you in 1-2 business days.</p>

We're happy to help. Please email our customer support at customers@enviroscent.com Saturday - Thursday, 9am-4pm EST, and Friday, 9am-2pm EST or call us at +1 866 427 7172. We’ll get back to you in 1-2 business days.

Product questions or issues?

Limited Edition Candle Help

How do subscriptions work?

How do I cancel my subscription?

Why didn’t my subscription order arrive when I expected it to?

Will I get an email each time my subscription item(s) ship?

Can I put my subscription on hold?

Can I change my subscription scent choice?

Can I change my subscription product?

I've moved – how do I change my subscription delivery address?

My payment information has changed – how do I update my subscription payment?

Subscriptions

What is Enviroscent’s refund/exchange policy?

Returns and Exchanges

When will my order ship?

How can I track the status of an order I just placed?

How can I track my order that's already shipped?

How do I cancel my order?

Why did my order get canceled?

Orders

Safe & Sanitary Shipping

Does Enviroscent offer free shipping?

Where does Enviroscent ship?

What are my shipping options?

Shipping Policy & Options

What happens when the item I want is out of stock?

What is SmartLabel? Ingredients?

Does Enviroscent offer samples?

Does Enviroscent offer price adjustments?

Product Support

What happens when the  candle is out of stock?

Can I add a candle to my subscription?

What is Enviroscent’s refund/exchange policy for the candle?

Does Enviroscent offer a rewards program?

How do I sign up for rewards? Does it cost anything?

How do I earn points?

How do I redeem points?

Can I use my points with other promotional offers?

How can I view my points balance?

Will I lose points if I cancel an order?

Do my points expire?

What if my points are not showing up in my account?

How do I earn points for a product review?

Inscentives Rewards Program

Does Enviroscent work with Affiliates?

I'd love to share Enviroscent with my friends. Do you have a referral program?

Partners/Referral Programs

How do I use my coupon code?

Discounts

What if I forgot my Enviroscent account password?

I’m having issues with the site, where can I get help?

How do I opt out of marketing emails?

Technical Assistance

California Right to Know – products available at select retailers.

California Right to Know

Product questions or issues?Updated 7 days ago