Send us an email at customers@enviroscent.com and we will respond within 1 business day.

← Return to The Store

enviroscent-com

If you choose to cancel an order for personal reasons, we can not refund any points or coupon codes used towards your purchase.&#xA0;However, if we cancel your order due to an out-of-stock item or malfunction, we will happily refund your points to your account within 3 business days. Please email our customer support at <a href="mailto:customers@enviroscent.com" id="isPasted">customers@enviroscent.com</a> Saturday - Thursday, 9am-4pm EST, and Friday, 9am-2pm EST or call us at +1 866 427 7172. You will need information from your cancellation email.&#xA0;

If you choose to cancel an order for personal reasons, we can not refund any points or coupon codes used towards your purchase. However, if we cancel your order due to an out-of-stock item or malfunction, we will happily refund your points to your ac

Will I lose points if I cancel an order?

Inscentives Rewards Program

How do subscriptions work?

How do I cancel my subscription?

Why didn’t my subscription order arrive when I expected it to?

Will I get an email each time my subscription item(s) ship?

Can I put my subscription on hold?

Can I change my subscription scent choice?

Can I change my subscription product?

I've moved – how do I change my subscription delivery address?

My payment information has changed – how do I update my subscription payment?

Subscriptions

What is Enviroscent’s refund/exchange policy?

Returns and Exchanges

When will my order ship?

How can I track the status of an order I just placed?

How can I track my order that's already shipped?

How do I cancel my order?

Why did my order get canceled?

Orders

Safe & Sanitary Shipping

Does Enviroscent offer free shipping?

Where does Enviroscent ship?

What are my shipping options?

Shipping Policy & Options

Product questions or issues?

What happens when the item I want is out of stock?

What is SmartLabel? Ingredients?

Does Enviroscent offer samples?

Does Enviroscent offer price adjustments?

Product Support

What happens when the  candle is out of stock?

Can I add a candle to my subscription?

What is Enviroscent’s refund/exchange policy for the candle?

Limited Edition Candle Help

Does Enviroscent offer a rewards program?

How do I sign up for rewards? Does it cost anything?

How do I earn points?

How do I redeem points?

Can I use my points with other promotional offers?

How can I view my points balance?

Do my points expire?

What if my points are not showing up in my account?

How do I earn points for a product review?

Does Enviroscent work with Affiliates?

I'd love to share Enviroscent with my friends. Do you have a referral program?

Partners/Referral Programs

How do I use my coupon code?

Discounts

What if I forgot my Enviroscent account password?

I’m having issues with the site, where can I get help?

How do I opt out of marketing emails?

Technical Assistance

California Right to Know – products available at select retailers.

California Right to Know

Will I lose points if I cancel an order?Updated 8 days ago